Effective Date: March 11, 2025
1. Payment Methods
We accept the following payment methods for purchases made on DropStyle:
- Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
- PayPal
- Bank Transfers
- Other payment options as listed on our website
All payments are securely processed, and we do not store your financial details.
2. Pricing and Currency
All prices listed on our website are in CZK, unless otherwise stated. Prices are subject to change without prior notice. Additional charges, such as taxes and transaction fees, may apply based on your location.
3. Order Confirmation
Once your payment is successfully processed, you will receive an email confirmation with details of your order. If you do not receive a confirmation email within 24 hours, please check your spam/junk folder or contact our support team.
4. Digital Products and Services
If you purchase a digital product or service, access will be granted upon successful payment. No physical delivery is required for digital purchases.
5. Subscription Payments
For recurring subscription-based services, payments will be automatically deducted at the start of each billing cycle. You can cancel your subscription at any time by contacting us or through your account settings.
6. Refund Policy
We strive to provide quality products and services. However, if you are not satisfied with your purchase, you may request a refund under the following conditions:
6.1 Refund Eligibility
- Refund requests must be submitted within 15 days of the purchase date.
- The product or service must not have been used, downloaded, or accessed (for digital products).
- Physical products must be returned in their original condition (if applicable).
- Subscription cancellations will take effect at the end of the current billing cycle; partial refunds are not available.
6.2 Non-Refundable Items
Certain products and services are non-refundable, including:
- Digital downloads once accessed
- Customized or personalized products
- Gift cards or promotional items
- Services that have already been provided
6.3 Refund Process
To request a refund, please contact us with the following details:
- Your order number
- Reason for the refund request
- Any supporting evidence (if applicable)
Once your request is reviewed, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5 business days to your original payment method.
7. Chargebacks and Disputes
If you believe a payment was made in error, please contact us before initiating a chargeback or dispute with your bank. Unauthorized chargebacks may result in account suspension or legal action.
8. Contact Information
If you have any questions about our Payment and Refund Policy, please contact us:
Email: [email protected]
Phone:+380971058756